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Best SERIES ❤ Coordination Look

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Best SERIES ❤ Coordination Look
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Shipping (Charge) International Shipping Fee
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Best SERIES ❤ Coordination Look
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배송안내배송조회

  • 배송 방법 : Parcel Service
  • 배송 지역 : A Region.
  • 배송 비용 : International Shipping Fee
  • 배송 기간 : 7 - 14 days
  • Please take into consideration that some products may take additional time for delivery and processing.
     Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
     
     - Shipping will take 7-10 business days (for in-stock items).
     - Shipping may take longer for some items.
     - EMS tracking information may take 2-3 days to be available.
     
     Worldwide Tracking: http://www.track-trace.com/post
     USA Tracking: https://tools.usps.com
     Canada Tracking: http://www.canadapost.ca
     Australia Tracking: http://auspost.com.au/track
     
     - Customs and Duties
     
     The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
    be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

교환 및 반품안내

We ask you for a careful examination prior to your purchase (e.g. size, color, or etc.)
Any inquiries regarding the products should be made within 14 days from the day the delivery was completed.
※ Please be noted that you should put your order number in returning parcel to make the process faster.

[Exchange / Return due to customers’[change of mind]]

- Please contact our Customer service center within 14 days after receiving your package and send us return tracking number in 3 business days.

- While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Name, Order number, product name/code, reason for exchange/ return]

- In case those items show any signs of use, they will not be accepted for exchange. In case of any return due to [change of mind], the return shipping fee is borne by a customer and the initial shipping fee deductions are applicable according to Mtilda.ny return policy.

[Exchange / Return policy for defective and wrongly shipped items]

- Please contact our Customer service center within 14 days after receiving your package and send us return tracking number in 3 business days.
- While making an inquiry to our Customer Service Center include the following information to hasten the process:

[Order list, barcode of all the items, a picture of the item, a picture of defect part)

For any exchanges/ returns of defective or wrongly shipped items
the shipping fees will be borne by Mtilda.ny.

Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team.

[Missing Items]

- If any of your item(s) is missing in your parcel, please contact our CS team within 14 days from you receive the box. When contacting us, please send us the pictures described below.
(Picture of the box, Picture of all items you received, Order list, pictures of each barcode of the item)

- If confirmed of missing, we will send you the product right away, however, some products may go out-of-stock.

- All the costs related with re-sending will be borne by Mtilda.ny 

- We sometimes send products seperately for our customers' favor. Please double check this on your [My page] whether your order is partially shipped.

[The followings are not eligible for returns/exchange]

The followings are not eligible for returns/exchanges:

- Any items reported after 14 days from the date of receiving
- Any item from which the tags have been removed, regardless of if they were defective on arrival
- Customized or handmade items
- Cosmetics being opened.
- Items having trace of scent, cigarette, perfume, use, wash, or alterations.
- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damages, even if the item was defective upon arrival
- All goods returned without previous notice or in spite of return denial by our CS team will not be accepted

[Refund policy for unclaimed packages]

- In case the customer fails to claim the package and it gets returned to Stylenanda due to [absence of addressee/wrong or insufficient address],
the round-trip shipping fee based on actual shipping fee rate of each courier will be deducted from the refund.
- In some cases, depending on the shipping cost, the parcel may be discarded; those the customers will be held responsible for the loss caused and no refund will be issued.

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